FREQUENTLY ASKED QUESTIONS

  • WHERE CAN I GET HELP WITH TECHNICAL ISSUES?

    Option 1: Click: 'HELP DESK'

    • Enter your name in the live chat box.
    • Select 'Join Audience'’.
    • Type your message.
    • Select the 'Send' icon or press Enter on your keyboard to send your message.

    Option 2: EMAIL:

    • Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

  • LIVE SESSIONS

    How do I attend a live session?

    Option 1:

    • Click the Cure Mito Foundation logo, or click 'LOBBY' in the main menu.
    • Select the "Join Live Symposium" button underneath the image of the lobby. A Zoom webinar will open in your web browser or Zoom app (depending on your settings).

    Option 2:

    • Click 'AGENDA' in the main menu.
    • Click the ‘JOIN SESSION’ button. A Zoom webinar will open in your web browser or Zoom app (depending on your settings).


    How do I ask a question during a live session?

    • LIVE Q&A is available by using the "Q&A" feature in the Zoom webinar toolbar.
    • Select the 'Q&A’ icon.
    • Type your question or comment.
    • Select the 'Submit' icon or press Enter on your keyboard to send your message.
    • Questions will be answered publicly or privately, either verbally or by text, time-permitting.

  • PREVIOUSLY RECORDED SESSIONS

    How can I watch a session that was previously recorded?

    Shortly after a session has ended, the recording will be made available as a video.

    • Click the 'AGENDA' or 'SESSIONS' link in the main menu (one or the other will be available).
    • Find the session you would like to watch.
    • Click the ‘WATCH VIDEO’ button next to that session.

  • TECHNOLOGY

    What technology do I need to attend this event?

    For the best experience, we suggest using a desktop or laptop computer and the latest version of the Google Chrome Internet browser. Other Internet browsers are also compatible but check to make sure you have an updated version of whatever Internet browser you are using.


    Do I need to have a webcam and microphone for the event?

    No, you do not need a webcam or microphone to attend this virtual event.


    Do I need to install the Zoom software app to attend this event?

    You do not need to install the Zoom app in order to view and participate in this event. If you already have the Zoom app installed on your device, it will not interfere with the functionality of this event. Sessions using Zoom may be viewed in your Internet browser or the Zoom software application. The Zoom app may provide enhanced functionality and additional features than using an Internet browser.